24/7 SUPPORT & ASSISTANCE
We're Here to Help You
Need technical assistance with your game server, want to report a service issue, or discuss a collaboration? Reach out through our official channels below.
Official Contact Channels
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Official Discord Community
Fastest technical support & community hub
Open a private support ticket or ask in general channels. Our staff and thousands of active server creators are online 24/7.
Response < 24h
Technical Support by Email
Account inquiries, node issues & backups
Direct email support for infrastructure questions, troubleshooting, and user management inquiries.
Inquiries
General Inquiries & Partnerships
Business proposals & creator sponsorships
For content creators, gaming communities, and corporate partnerships looking to collaborate with CoalByte.
Legal & DMCA
Legal & Abuse Department
DMCA notices, GDPR compliance & security
For formal intellectual property inquiries, GDPR data requests, or reporting malicious network activity.
Project Office & Administration
Headquarters:Bacău, Romania (European Union)
Project Lead:Robert
Support Availability:Discord 24/7 · Email Tickets Mon - Sun
Already using CoalByte Cloud?
If you manage an active game server, you can also submit priority tickets directly through your authenticated user dashboard.